Warranty Policy

We recommend that you read this document carefully, since by simply browsing our website or purchasing any of our products, you fully accept the terms and conditions listed below:

Our only platform for requesting and processing warranties is Reversso, which you can access at the following link after reading this entire document:

https://manosagrada.reversso.com/

Note: If your purchase of a MANO SAGRADA product was made through one of our partners, acting as a third party, you must complete the Warranty procedure directly with them and it will be governed by their established Warranty policies.

Below, we'll explain our policies and the exchange and return procedures, and at the end, you'll find the link/button to start the exchange or return process.

WARRANTY POLICY

DEADLINE FOR APPLYING OR EXCHANGING CLOTHING AND FOOTWEAR: 30 calendar days from the invoice issue date.

The warranty applies to products that present quality or manufacturing defects, such as:

  • Faults in the seams.
  • Problems with materials (e.g., fabrics that wear abnormally).
  • Detachment of buttons, trims or appliqués under normal use conditions.

Please note that the lifespan of each garment depends on the care you give it. Products damaged due to normal wear and tear or that have exceeded a product's reasonable lifespan will not be replaced.

CONDITIONS FOR REQUESTING A GUARANTEE

  • The product must not show any damage attributable to misuse, improper handling, accidents or natural wear and tear.
  • It is mandatory to present the corresponding purchase invoice or receipt.
  • The product will be evaluated by our technical team. If the defect is determined to be a manufacturing defect, the following will be done:
    • Repair the product, if possible.
    • Exchange it for another product.
    • Issue a balance in favor of the customer or refund the money, as appropriate.

Shipping costs associated with warranty evaluation and resolution will be covered by Mano Sagrada, provided our logistics partner and the Reversso process are used. Private shipments are not accepted.

WARRANTY EXCLUSIONS:

  • Damage caused by washing, drying, ironing or improper handling (always follow the care instructions on the label).
  • Deterioration due to daily use or natural aging of garments. due to treatment, misuse, failure to follow instructions on maintenance, use and care.
  • Intervention, repair and adaptation by unauthorized third parties.
  • Use or applications other than those for which it was designed, normal wear and tear of the product, and removal or alteration of the product.
  • Garments with some type of customization or made to measure.
  • Gifts made directly by MANO SAGRADA in contests or other activities.

APPLICABLE POLICY FOR BLACK DAYS, LAST UNITS, DISCOUNTS OR SALE

In the case of promotions, alliances, and benefits, you will be credited the amount paid at the time of purchase.

For guarantees corresponding to institutional or wholesale sales, the same terms described here will apply; however, if the contract stipulates different terms, the terms agreed upon in the latter will apply.

PROCEDURE FOR REQUESTING THE WARRANTY

To process your warranty claim, you must have the email address you used to create your order and your order number. This number, which begins with MS, can be found in the upper right corner of the email you received when you made your purchase.

Please click on the following link to start the process.

Start the exchange or return process On this platform, you'll find all the warranty options, including your email address and order number. After choosing, the platform will help you coordinate the pickup of the items you want to exchange or return. Once we receive the original item in our warehouse, we will review it according to this policy. If the warranty is approved, MANO SAGRADA SAS will have a maximum of 15 business days to send the new product or issue a credit note. When you decide to exchange your item for a new product, please note that shipping will be subject to inventory availability at that time.

If the product you selected for exchange is unavailable at that time, we'll automatically credit your balance to a credit note coupon that you can use in our Online Store on your next purchase!

SOLE PARAGRAPH: Every sale made shall be considered a firm sale, therefore, the return of the product or money that is not supported by law or by an order from a competent authority will not be accepted. Any guarantee will be made without any type of interest, premiums or additional sums.

VALIDITY OF THE WARRANTY POLICY

This Warranty Policy is valid only in Colombia and may be modified or updated at any time by MANO SAGRADA SAS, providing proper information to consumers.