Exchange policy

We recommend that you read this document carefully, since by simply browsing our website or purchasing any of our products, you fully accept the terms and conditions listed below:

Our only platform for requesting and processing exchanges and returns is Reversso, which you can access at the following link after reading this entire document:

https://manosagrada.reversso.com/

Note: If your purchase of a MANO SAGRADA product was made through one of our partners, acting as a third party, the exchange procedure must be completed directly with them and will be governed by their established exchange policies. We do not offer exchanges if you purchased the item from a distributor or business partner.

Below, we'll explain our policies and the exchange procedure, and at the end, you'll find the link/button to start the exchange process.

EXCHANGE POLICY

DEADLINE FOR APPLYING OR EXCHANGING CLOTHING AND FOOTWEAR: 10 calendar days from the invoice issue date.

CHANGES FOR SIZE, COLOR AND/OR REFERENCE.

MANO SAGRADA SAS offers you the possibility of exchanging the purchased product for one of equal or greater value (surplus assumed by the consumer), for reasons of size, color and/or reference, as long as you meet the following requirements:

  • You are within the indicated change term or period.
  • The products must be unused and in perfect condition with no traces of deodorant, lotion, makeup, chemicals, or bleach.
  • Products must be complete and in their original packaging.
  • Products must be in perfect condition, with no signs of use, washing, ironing, modifications, or repairs.
  • It should not have stains, damage, wear, or odors (such as perfumes, sweat, creams, etc.).
  • You must keep all original labels attached and packaging in good condition.
  • Products must correspond to items subject to exchange.
  • These are not garments with any type of customization or made to measure.

For exchanges, shipping costs are your responsibility. Cash on delivery shipments are not accepted.

If you don't find a product in stock for your exchange, you can request a credit note coupon that you can use in our Online Store on your next purchase!

Mano Sagrada will send you your exchanged garments within a maximum of 15 business days.

APPLICABLE POLICY FOR BLACK DAYS, LAST UNITS, DISCOUNTS OR SALE

Due to special promotions, no exchanges or returns will be made on purchased items. We encourage you to carefully review the size chart available for each product to ensure you choose the correct size.

For changes corresponding to institutional or wholesale sales, the same terms described here will apply; however, if the contract stipulates different terms, the terms agreed upon in the latter will apply.

PROCEDURE FOR MAKING CHANGES

To exchange your product, you must have the email address you used to create your order and your order number. This number, which begins with MS, can be found in the upper right corner of the email you received when you made your purchase.

Please click on the following link to start the process.

Start the exchange or return process On this platform, with your email address and order number, you'll find all the options for your exchange and return. After choosing, the platform will help you coordinate the pickup of your garments. Once we receive the original item in our warehouse, we'll review it according to this policy, and if approved, we'll continue the process as explained above.

SOLE PARAGRAPH: Every sale made shall be considered a firm sale, therefore, the return of the product or money that is not supported by law or by an order from a competent authority will not be accepted, any exchange or return will be made without any type of interest, premiums or additional amounts, and all shipping costs that may have arisen will also be discounted if there is no legal prohibition.

VALIDITY OF THE EXCHANGE POLICY

This exchange policy is valid only in Colombia and may be modified or updated at any time by MANO SAGRADA SAS, providing proper information to consumers.