Shipping

The shipment of the products will be made only within the Colombian territory, through certified mail, within the period informed at the time of purchase, which will be established considering the location of the client and the time in which the purchase is made, as indicated in the delivery time table, as long as there is no fortuitous event or force majeure, among which are, by way of example: strikes, stoppages, revolutions, rebellion, sedition, riots, attacks, fluid cuts, landslides, earthquakes, avalanches, floods, bridge collapses, pandemics, among others.

FIRST PARAGRAPH: The shipping address will be the address indicated by the customer in the offer prepared in the format provided for this purpose, which may be the buyer's residence or another designated by the buyer. It is understood that any person present at the address where the delivery is to be made is duly authorized by the customer to receive their order. Therefore, MANO SAGRADA SAS is exempt from any liability at the time of delivery, provided that the delivery is made to the address registered at the time of purchase on the website.

SECOND PARAGRAPH: The transport company will be obligated to make a maximum of two (2) delivery attempts for the purchased products. In the event that the delivery attempts are unsuccessful, the goods will be returned to the factory and the money deposited will be refunded, except for the shipping cost, without any interest, compensation or additional amount and regardless of the cause or origin of the return. Likewise, delivery is considered unsuccessful if the recipient of the product is under fourteen (14) years of age and is not accompanied by a parent, guardian or custodian who signs the receipt of the product with the recipient.

TRANSFER OF OWNERSHIP

The transfer of ownership takes place as soon as MANO SAGRADA SAS places the good or product in the hands of the transport company, to be sent to the client or the person designated by the client.

FIRST PARAGRAPH: Notwithstanding the foregoing, the client or recipient of the good or product must refrain from receiving it immediately if the packaging or wrapping of the product shows damage, breaks, openings or other similar damage, leaving the appropriate note or record of this fact.

SECOND PARAGRAPH: MISSING ITEMS, in the event that the customer has received an incomplete order when it is for more than one unit, the customer must inform MANO SAGRADA SAS of this situation within 3 business days after receiving the product.

PACKAGING OF PRODUCTS.

MANO SAGRADA SAS reserves the right to define the form and material of packaging and presentation of its products, complying with the necessary conditions for their proper conservation.